Friday, April 17, 2015

Flying Somewhere? Your Checked Baggage May Not Be On Your Flight

The first text notification you might receive upon  arrival at your destination may be from your carrier advising you that your bag may have been put on an earlier flight or a later flight.

This is one of many examples of airlines' notifications to passengers, which include among other things flight delays, change of gates, missed connections and protection.
It is highly recommended that passengers provide airlines and/or their travel management companies their mobile phone numbers for better service. www.premieretravel.com





Monday, April 13, 2015

Airline "Misery Index" Hits an All-Time High


Airlines promised better service and cheaper fares to get their mergers approved.  After USAirways and American were the latest pair to tie the knot, passengers' frustration with airlines and the travel experience hit another high.  In every category, airlines fared worse than years before:
  • On-time arrivals dropped 2 percent;
  • A slight increase in the percentage of passengers bumped from flights;
  • Mishandled baggage climbed 11 percent.
The good news? Airlines like United climbed from #12 (last year) to #9 overall.  Part of the reason is there are less airlines to rate because of mergers. www.premieretravel.com