Lower Airline Complaints Due to Lower Consumer Expectations

Virgin America landed in Consumer Reports' ratings top category for customer satisfaction.  Spirit Airlines, with their crass attitude, tacky commercials and service landed in the last spot.  The takeaway from this survey is that consumers' expectations of airlines' service continue to trend lower.  Because travelers are now resigned to deal with it, less complaints were registered.

Airline majors continue to "tweak" their mileage awards and status by devaluing the miles earned and pegging the status to dollars spent rather than miles flown. www.premieretravel.com