Airlines promised better service and cheaper fares to get their mergers approved. After USAirways and American were the latest pair to tie the knot, passengers' frustration with airlines and the travel experience hit another high. In every category, airlines fared worse than years before:
- On-time arrivals dropped 2 percent;
- A slight increase in the percentage of passengers bumped from flights;
- Mishandled baggage climbed 11 percent.
The good news? Airlines like United climbed from #12 (last year) to #9 overall. Part of the reason is there are less airlines to rate because of mergers. www.premieretravel.com
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