UPDATE 4: Exception Policy for Superstorm Sandy - October 28 - November 3
Superstorm Sandy continues to impact the eastern U.S. with severe weather.
Limited service to New York/Newark (EWR) and New York/Kennedy (JFK) resumed Wednesday, October 31. As previously communicated, operations resumed at Cleveland (CLE) and Washington/Dulles (IAD) on Tuesday, October 30. As conditions permit and as aircraft and crews are positioned into the region, United will increase operations at EWR, JFK, IAD and all other airports in the affected area of the U.S. Northeast.
New York-LaGuardia (LGA) is currently closed. United will begin limited inbound service at LaGuardia as soon as possible once the airport reopens.
Where possible, United is utilizing larger aircraft and/or adding extra flights to provide greater capacity in and out of affected airports.
The exception policy for New York City airports (EWR, JFK, LGA) has been extended to include travel through November 3. Customers with travel to, from, or through these three airports between October 28 and November 3 may reschedule or voluntarily refund their travel without penalty within the parameters provided below. Additionally, customers with an immediate travel need may reschedule their itinerary utilizing one of the alternate cities below without penalty (this is currently only available through agency GDS transactions and United Reservations).
Customers should visit united.com to check the status of their flight prior to departing for the airport. MileagePlus® members are encouraged to enroll in flight status notification updates through the communication preferences on their MileagePlus profile.
www.premieretravel.com
