On the fifth anniversary of United Airlines merger with Continental, new CEO Oscar Munoz issued an apology stating that the merger was poorly managed and the integration was "rocky".
The CEO is on a tour to speak to United's rank and file and to lift the sagging morale of 85,000 employees, who were "allowed to be disengaged, disenchanted, disenfranchised-the three nasty D's".
Add another D or D- for the performance of the airline in the past year and CEO Munoz is dealing with quite many D's. Passengers can think of another letters, like "F" for performance,especially in how the most loyal customers were disenfranchised, and the grade that most have given to United's service. It is notable that CEO Munoz has been a board director at United since its inception and has suddenly realized that United has issues that must be dealt with. The sooner he can act, not an easy task, the better.