Friday, August 3, 2012

Baggage Compliance Confusion

New U.S. Department of Transportation (DOT) regulations on the disclosure of baggage allowances and fees (§ 399.85(c)) and the application of identical baggage fees across a passenger’s entire itinerary (§ 399.87), effective July 20, 2012 is causing additional confusion as each airline comes up with its own interpretation and applies new rules, mostly resulting in additional fees if travelers have split tickets that are not on the same itinerary. Last week, we posted the U.S. Airways rule and now here's United: U.S. DOT Baggage Rule Compliance In compliance with the new U.S. Department of Transportation (DOT) regulations on the disclosure of baggage allowances and fees (§ 399.85(c)) and the application of identical baggage fees across a passenger’s entire itinerary (§ 399.87), effective July 20, 2012, United Airlines will disclose and apply baggage allowances and charges based on the first marketing carrier in the passenger itinerary. For passengers whose ultimate ticketed origin or destination is a point in the United States, carriers must apply the baggage allowances and charges of the first marketing carrier at the beginning of and throughout a passenger's entire itinerary. A calculator tool has been added at united.com/baggagecalculator and on United mobile applications to make it easier to understand what the baggage service charge will be for specific flights. Baggage fee waivers for MileagePlus® Premier status members or eligible credit card holders are included in the computation of the baggage charges. For customers using United self-service channels for check-in, the baggage calculation will occur automatically. www.premieretravel.com