The Atlantic Survey published recently for the "19 most hated companies in America" was not too kind to domestic airlines. Four carriers made it all the way to the "Top 10" portion of the list of 19.
Excessive fees, delays, poor customer service were the main reasons airlines competed with banks, cable and phone companies for this undesirable designation.
To see the survey, please click on the link below:
http://www.theatlantic.com/business/archive/2011/07/the-19-most-hated-companies-in-america/241344/
www.premieretravel.com
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