Friday, March 9, 2012

Becoming United-An Update

The following is an update from United Airlines about the integration to a single platform with Continental Airlines. Continental Airline flight numbers have been removed and a procedure has been put in place to exchange, refund and issue new tickets. From United: This past weekend United migrated to a single Passenger Service System. While the majority of our migration activities were successful, we continue to work through issues as they arise. We are extremely focused on providing the most comprehensive solutions, which reduce the necessity for calls to our contact centers and expand self-service options. Out of Sync Passenger Records: During migration, some Passenger Records became “out of sync,” which means the itinerary in United’s system did not match the e-ticket in United’s system. All passenger records for travel in March have now been put back into sync, and all remaining records should be completed by the end of the week. Economy Plus Seating Assignments United currently accepts either the 11 digit or 8 character MileagePlus account numbers. This conversion process could take several hours. The United system will convert the 11 digit account number to the new 8 character account number in our system. The seat map may not display properly until the conversion is complete. For immediate Economy Plus seat assignments (where applicable). MileagePlus Account Numbers Premiere Travel highly recommends passengers update their profile with their new 8 character MileagePlus account number. Frequent flyers who did not receive an email from MileagePlus may obtain their new account number by going to united.com and entering their old 11 digit account number and password. END~ For more information on premier executive travel and reservations, please contact Premiere Travel. www.premieretravel.com