Sunday, March 4, 2012

United Asks For Patience

After months of preparations, dry runs and dress rehearsals, the migration of the new United Airlines into a single platform did not go as smoothly as expected. Many airport kiosks across the U.S. were not functioning properly and some passengers were frustrated with delays that were to be expected in such a massive undertaking. The problems will likely persist for several more days as the new combined carrier deals with consolidating hundreds of thousands of passenger records into one system which most of its employees are not familiar with. We advise passengers traveling on United (or Continental) in the next few days to do early check-in before heading to the airport. Passengers may also experience check-in problems on the overloaded website. United Premier travel members have dedicated access to deal with changes and cancellations.